Coronavirus – responding with values

17th March 2020

Dear colleagues,

Many of you, like me, will have watched the Prime Minister’s first daily COVID-19 briefing yesterday. The global situation continues to change rapidly and we, along with our client partners, are adjusting our actions accordingly. Please be assured that our senior leaders are constantly assessing the situation, how we respond to it as a business and how we communicate this with you. Once again, our primary objective is to ensure your wellbeing.

In light of the government guidance issued yesterday, some of our sites and offices will amend their practices, following our graduated contingency plan. This will include adhering to the social distancing measures recommended by the government.

Many of you will have questions or concerns that are specific to your site or circumstances. Please pass them through your line management. Our COVID-19 Response team is working hand in hand with managers across our 300+ sites, as well as our support functions, to ensure that we are following government guidance and best practice.

Please continue to follow Public Health England and the NHS website for guidance and up to date information. It is also important to continue to prioritise hygiene practices, including washing our hands frequently, that keep us all – our colleagues, our clients and our wider society – safe.

One of our core values as a business is honesty and it is with this in mind that I commit to being as open and transparent as possible with you through these uncertain times. We are responding quickly to information and guidance as it is released. However, this is a dynamic situation and we therefore ask for your patience as we respond and plan in light of evolving guidance and information. We must also remember that Wilson James operates across many industries and sectors and there is no ‘one size fits all’ solution. We will continue to work closely with our clients to ensure the best possible support is provided to them.

May I ask of each of you to also uphold our values as individuals and as teams. Let us demonstrate respect and responsibility for one another, communicate clearly and look out for one another’s safety.

As I said in my last email, this is a marathon, not a sprint. As individuals and as teams we need to be resilient and look out for one another. Our Employee Assistance Programme and Mental Health First Aiders are available to you as resources, and again I encourage you to speak with your line managers as needed for assurance or guidance.

My personal thanks to each of you for your continued support and efforts.

Kind regards,





Mark Dobson
Chief Executive Officer