Wilson James would like to provide an update regarding the industrial action being undertaken by our security personnel at the Science Museum and Natural History Museum, who are valued employees and members of our outsourced arrangement with the Museums Consortium.

As a service provider recognised by the Living Wage Foundation, Wilson James is clear in its commitment to fair compensation for all employees. We work to engage in transparent and respectful negotiations with both our clients and union representatives to ensure that employee concerns are addressed constructively and with the utmost regard for their wellbeing and fair treatment.

Our security team members play an essential role in maintaining the safety and security of the museum’s collections, which are treasured elements of free-to-access public institutions. The decision by the museums to outsource services to Wilson James does not diminish the critical importance of our employees’ contributions to museum operations. We recognise their dedication and the vital part they play in the museum community, helping protect national treasures and ensure a welcoming environment for all visitors.

Wilson James acknowledges recent statements provided by the union, United Voices of the World (UVW), including claims related to the use of agency workers during the strikes. We want to clarify that, in adherence to our lawful employment practices, no agency workers will be engaged in duties that would otherwise be covered by our striking colleagues. We firmly believe the proposed prosecution by UVW lacks any factual or legal foundation, and we are fully confident in our compliance with applicable employment law.

In pursuit of a swift and constructive resolution, we are calling upon UVW to call off the industrial action and join us in a meaningful dialogue on union recognition. Such a dialogue would enable UVW to effectively represent its members in forthcoming pay negotiations, allowing us to collaboratively address pay adjustments for the coming year.

Wilson James remains fully committed to ensuring a secure, respectful, and fair working environment for all employees and stakeholders. Our priority is to achieve a balanced outcome that recognises the needs and contributions of our employees while upholding the quality of service at these important national institutions.

For further enquiries, please contact:
Wilson James Press Office
Email: pressoffice@wilsonjames.co.uk

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Modern slavery, in all its forms, including forced labour, child labour, and human trafficking, is a violation of fundamental human rights and a grave threat to the dignity and freedom of individuals worldwide. We recognize our responsibility to combat these practices, both within our operations and in our extended supply chain. Wilson James is dedicated to maintaining a transparent, fair, and ethical business environment. We believe that ethical conduct is the foundation of a successful and sustainable business, and we are committed to working with our employees, suppliers, and partners to ensure that modern slavery has no place in our operations.

This Modern Slavery Statement for 2024 has been approved by our board of directors and reflects our ongoing commitment to ethical business practices. This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our company’s modern slavery and human trafficking statement for the financial year ending July 2023. We will continue to report on our progress and remain transparent about our efforts to combat modern slavery.

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In a groundbreaking initiative set to redefine the way Passenger Assistance Services are delivered within Aviation and Transport, Wilson James has proudly launched its Passenger Services Apprenticeship Programme at Heathrow Airport. This forward-thinking initiative is not just another training programme; it represents a strategic investment in the future of passenger experience, designed to attract, nurture, and develop the next generation of industry professionals.

The Power of Apprenticeships in Aviation

Apprenticeships have long been recognised as a powerful tool for bridging the gap between education and employment. They offer an invaluable opportunity for individuals to gain qualifications and hands-on experience while learning from seasoned professionals. In the aviation industry, where the nuances of passenger experience and the complexities of airport operations intersect, the need for such practical, immersive learning is more critical than ever.

Wilson James, in partnership with Locomotivation, has seized this opportunity to design and deliver a bespoke Aviation Passenger Service apprenticeship programme. This initiative is not just about filling roles; it’s about supporting the next generation of professionals who are as adept at understanding and enhancing the end-to-end passenger experience journey as they are at operating within the complex ecosystem of services and organisations at any airport.

A Partnership Built on Innovation

Wilson James is no stranger to pioneering efforts in the aviation sector. Since the launch of the Heathrow Academy in 2004, the company has been at the forefront of initiatives aimed at enhancing passenger services and improving operational efficiency as a strategic partner to Heathrow Airport Ltd. This new apprenticeship programme is a natural extension of that legacy, combining Wilson James’ extensive industry knowledge with Locomotivation’s expertise in vocational training.

The partnership has culminated in an apprenticeship that blends specific aviation training with essential customer service skills. Over a 16-month period, apprentices will not only work in a fast-paced, customer-facing environment, based in one of the largest Passenger Assistance teams in the World, but also study towards a formal Customer Service Practitioner qualification. This dual approach ensures that participants emerge from the programme as well-rounded professionals ready to make significant contributions to the industry. Combined with Wilson James’ Assistance Service training, designed in collaboration with consumer representatives with lived experience, the Apprenticeship roles provide a leading edge introduction to delivering excellent experiences to this passenger segment.

Attracting New Talent: A Strategic Priority

In an industry as dynamic as aviation, attracting and retaining talent is crucial to enhancing passenger experience through human experience, alongside digitisation and automation. By offering a structured path into the aviation sector, Wilson James’ programme opens doors for individuals who might not have previously considered a career in the field. It also serves as a springboard for apprentices, providing them with the skills and experience needed to either build a long-term career with Wilson James in passenger services or transition into roles within airline or airport organisations, or the broader aviation ecosystem

Building a Centre of Excellence for Aviation Training

The launch of the Passenger Services Apprenticeship Programme for 18 local colleagues builds on Wilson James’ QNUK accredited training programme for all PRM colleagues. Our focus on passenger experience is building through our aspirations to establish a world-leading centre of excellence for consumer experience training for the International aviation sector and beyond.

By developing a continuous pipeline of talent through these apprenticeship cohorts, Wilson James aims to strengthen the UK’s aviation sector, ensuring it remains competitive on the global stage. The combination of expert training, hands-on experience, and a commitment to excellence will create a workforce that is not only skilled but also adaptable, ready to meet the evolving challenges of the industry.

A Bright Future Ahead

The launch of the Passenger Services Apprenticeship Programme at Heathrow marks a significant milestone for Wilson James, the Heathrow Academy, and the wider aviation industry. It’s a bold step towards creating a more resilient, skilled, and passenger-focused workforce, one that will undoubtedly play a key role in shaping the future of aviation. As this first cohort embarks on their journey, they carry with them the hopes of an industry in transition, one that is looking to the future with confidence, innovation, and a renewed commitment to excellence. With initiatives like this, the future of aviation is not just in good hands—it’s in the best hands possible.

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Embracing Our New Responsibility to Safeguard St Paul’s

We are delighted to announce the commencement of a new security contract with St Paul’s Cathedral. We extend a warm welcome to our new security colleagues joining the Wilson James team as we embark on this significant journey together. It is an honour to bring our service expertise and dedication to ensuring the safety and security of such an iconic landmark.

Adrian Wells, Head of Security and Resilience at St Paul’s Cathedral, expressed his enthusiasm for the partnership, stating, “We are really excited about the opportunity of working with Wilson James. They have extensive experience in delivering operational security in busy visitor-focused environments, and truly understand our need to provide robust but compassionate security at the Cathedral, keeping our colleagues, worshippers, and visitors safe.”

Brian Clarke, Client Development Director at Wilson James, echoed this sentiment, saying, “Wilson James is extremely proud to be entrusted with this significant responsibility. This partnership demonstrates our commitment to excellence and upholding the highest standards of security. We look forward to creating a partnership with the St Paul’s Cathedral team built on trust and the shared commitment to safeguarding what matters most.”

For further information, please contact:

Name: Brian Clarke

Title: Client Development Director – Security Services

Email: brian.clarke@wilsonjames.co.uk

About Wilson James:

Wilson James is a leading provider of security, logistics, and aviation services, committed to delivering innovative solutions and exceptional service to our clients. With a focus on excellence, we are dedicated to maintaining the highest standards of security and operational efficiency in all our engagements.

About St Paul’s Cathedral:

St Paul’s Cathedral is an iconic landmark and place of worship with a rich history dating back over 1,400 years. As a busy, visitor-focused environment, St Paul’s Cathedral is dedicated to providing a safe and welcoming space for all who visit, work, and worship within its walls.

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The Gender Pay Gap Report provides an in-depth analysis of gender-based pay disparities within Wilson James, highlighting both progress made and areas for improvement. By openly disclosing this information, we reaffirm our commitment to addressing gender inequality and promoting diversity and inclusion at every level of the organisation.

“We believe that transparency is crucial in driving meaningful change,” said Nick Channer, Chief of Staff at Wilson James. “Publishing our Gender Pay Gap Report demonstrates our commitment to accountability and provides a roadmap for further progress towards gender equality in the workplace.”

Wilson James recognises that achieving gender parity requires ongoing effort and collaboration across the organisation. We remain dedicated to implementing policies and initiatives aimed at closing the gender pay gap and creating a more equitable work environment for all employees.

“We are committed to fostering a workplace where everyone feels valued, respected, and empowered to succeed,” added Maya Jani, Executive Sponsor of the Wilson James Gender Network. “Through continued transparency, education, and action, we will strive to eliminate gender-based disparities and create a more inclusive future for our employees.”

The release of the Gender Pay Gap Report demonstrates our commitment to transparency, accountability, and advancing gender equality in the workplace. We look forward to building on this progress and driving positive change in the years to come.

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The team will deliver programme and project management, commercial and technical services, and sustainability advisory for Dublin Airport, Cork Airport and daa International’s portfolio.

Wilson James is an entrusted logistics specialist with in-depth experience delivering solutions at complex and challenging environments internationally. Our expertise is drawn from more than 30 years’ experience at major infrastructure projects. We adopt an innovative approach to strategy development enabling our logistics solutions to drive effective and responsible delivery.

Tony Palombo, Wilson James Managing Director (infrastructure), said: “Wilson James is delighted to be part of the Integrated Delivery Partner team, working with Turner & Townsend, AECOM and Arup to deliver daa’s programme logistics management.”

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The SFEX Awards, widely regarded as a benchmark of excellence in the Security and Fire industries, honour organizations and individuals who have demonstrated outstanding performance and innovation in our sectors. The Inspiration in HR Award specifically acknowledges those who have made significant contributions to the field of Human Resources, setting new standards and inspiring others.

Under the leadership of our internal HR team, Wilson James has consistently strived to create a workplace environment that fosters growth, equality, and innovation. We believe that a strong and engaged workforce is the foundation of any successful organization, and our investments of the last two years have significantly expanded our technical abilities and our cultural impact.

“We are deeply honoured to be shortlisted for the 2023 SFEX Awards, particularly in the Inspiration in HR category. This recognition reaffirms our commitment to HR excellence and our dedication to empowering our employees, and represents several years of dedicated work in this space. To be recognised in the new SFEX category of ‘Best Company to Work For’ as well just affirms we continue to go from strength to strength as a firm,” said Cadence Woodland, Head of Communications at Wilson James.

The winners of the 2023 SFEX Awards will be announced at a ceremony to be held on 4 December in London.

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The release of our 2022 Carbon Output Report underscores our ongoing commitment to carbon efficiency. Throughout 2022 and the first half of 2023, significant investments have been made to strengthen our sustainability team, enhance our carbon monitoring and analysis tools, and establish an Executive Board Sub Committee.

These foundational initiatives will serve as the basis for assessing our current targets in 2023, with the ultimate goals of achieving carbon neutrality by 2040 and attaining Net Zero status by 2050.

Among the 2022 report highlights include:

• We reduced our carbon emissions by 24,472.03 KgCO2e compared to 2020 levels, with our most impactful reduction emanating from an 11.6% reduction in fleet emissions which makes up 80% of the total carbon emissions we currently capture
• Our data shows a 24,472.03 KgCO2e reduction in emissions compared to 2020 baseline, representing a 2.9% reduction in total emissions for the scope of our reporting
• We are obtaining external GHG performance data assurance from a CDP approved standard in preparation for commitment to the SBTi Near-Term and Net Zero targets.

It’s up to Wilson James as a company to help our people make smart decisions. Which is why we’re constantly developing new sustainable solutions that harness complex data and empower our people to make intelligent and sustainable choices. Join us on our journey to carbon neutrality by 2040 and attaining Net Zero status by 2050.

Read the Carbon Output Report 2022 here

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For 2023, 46 large elephant sculptures and 72 baby elephants—each of them wholly unique—have been positioned around South-end-on-Sea, Leigh-on-Sea and Shoeburyness. Each large elephant is sponsored by a business and can be digitally “tagged” by visitors.

Wilson James is a long-time supporter of Havens Hopsice and this is our second time participating in public art events in aid of the organisation. Visitors to our head office may have met Rocky, the friendly hare greeting guests at the office door, who was part of the 2021 campaign Hares About Town.

This year our companion pachyderm is Don’t Feed the Birds, who you can meet along with its friends here.

If you are a frequent visitor to our head office, do make sure stop by to visit our elephant! Each scan of its unique raises donations for Havens Hospice, in advance of a final charity auction in September.

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Last week, Wilson James was honoured once again to be invited to the Natural History Museum annual summer party.

To open the evening’s festivities, NHM Director Dr Doug Gurr gave a speech to all the guests gathered in the beautiful Hintze Hall.

With Hope the blue whale taking centre stage, suspended majestically above us, Dr Gurr started his speech with a heartfelt appreciation for the whole team at Wilson James. After encouraging everyone to cheer their support, he went on to comment ‘Wilson James, the team that has all of our backs, all of the time’.

As is tradition at this celebration, the Museum also presented their highly coveted ‘NHM Hero’ awards.

The recipients of the awards are voted for by the entire workforce at the Museum, and 5 well deserving staff received an award in recognition of their outstanding service to the Museum. The 5 recipients were shortlisted from no less than 75 nominations!

In what was undoubtedly a standout moment of my tenure at the Museum, when Dr Gurr announced first place, the name he called was none other than our very own WJ Security Officer Bhojbahadur Gharti (Bhoj).

The applause that followed was rapturous and seemed to last forever. Such is the popularity of Bhoj who has been an integral member of our team since WJ commenced the contract back in in 2011.

This recognition is so well deserved, and testament to both Bhoj’s dedication to his exemplary customer service, and NHM’s commitment to an inclusive workplace where partnership is promoted as the heart of our joint service ethos.

Bhoj, you made us all very proud. Thank you for everything you do. It was such a wonderful moment to see your team celebrate with you.

WJ would also like to congratulate all the staff who were recognised for their contribution on the night.

Lastly, it would be amiss of me not to give special mention to our staff who were diligently working the event and keeping us all safe, Donald, Mahri, and the entire team. Thank you.

Peter Griffin

Museums Consortium Director – Wilson James

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