{"id":23111,"date":"2024-09-06T13:53:37","date_gmt":"2024-09-06T12:53:37","guid":{"rendered":"https:\/\/wilsonjames.co.uk\/?p=23111"},"modified":"2024-09-06T13:53:37","modified_gmt":"2024-09-06T12:53:37","slug":"a-new-flight-path-wilson-james-launches-passenger-services-apprenticeship-programme-at-heathrow","status":"publish","type":"post","link":"https:\/\/wilsonjames.co.uk\/a-new-flight-path-wilson-james-launches-passenger-services-apprenticeship-programme-at-heathrow","title":{"rendered":"A New Flight Path: Wilson James Launches Passenger Services Apprenticeship Programme at Heathrow"},"content":{"rendered":"

Empowering the next generation of aviation professionals with hands-on experience and expert training for passengers who require support, including those with reduced mobility.<\/em><\/p>\n

In a groundbreaking initiative set to redefine the way Passenger Assistance Services are delivered within Aviation and Transport, Wilson James has proudly launched its Passenger Services Apprenticeship Programme at Heathrow Airport. This forward-thinking initiative is not just another training programme; it represents a strategic investment in the future of passenger experience, designed to attract, nurture, and develop the next generation of industry professionals.<\/p>\n

The Power of Apprenticeships in Aviation<\/h3>\n

Apprenticeships have long been recognised as a powerful tool for bridging the gap between education and employment. They offer an invaluable opportunity for individuals to gain qualifications and hands-on experience while learning from seasoned professionals. In the aviation industry, where the nuances of passenger experience and the complexities of airport operations intersect, the need for such practical, immersive learning is more critical than ever.<\/p>\n

Wilson James, in partnership with Locomotivation, has seized this opportunity to design and deliver a bespoke Aviation Passenger Service apprenticeship programme. This initiative is not just about filling roles; it\u2019s about supporting the next generation of professionals who are as adept at understanding and enhancing the end-to-end passenger experience journey as they are at operating within the complex ecosystem of services and organisations at any airport.<\/p>\n

A Partnership Built on Innovation<\/h3>\n

Wilson James is no stranger to pioneering efforts in the aviation sector. Since the launch of the Heathrow Academy in 2004, the company has been at the forefront of initiatives aimed at enhancing passenger services and improving operational efficiency as a strategic partner to Heathrow Airport Ltd. This new apprenticeship programme is a natural extension of that legacy, combining Wilson James\u2019 extensive industry knowledge with Locomotivation\u2019s expertise in vocational training.<\/p>\n

\"\"<\/p>\n

The partnership has culminated in an apprenticeship that blends specific aviation training with essential customer service skills. Over a 16-month period, apprentices will not only work in a fast-paced, customer-facing environment, based in one of the largest Passenger Assistance teams in the World, but also study towards a formal Customer Service Practitioner qualification. This dual approach ensures that participants emerge from the programme as well-rounded professionals ready to make significant contributions to the industry. Combined with Wilson James\u2019 Assistance Service training, designed in collaboration with consumer representatives with lived experience, the Apprenticeship roles provide a leading edge introduction to delivering excellent experiences to this passenger segment.<\/p>\n

Attracting New Talent: A Strategic Priority<\/h3>\n

In an industry as dynamic as aviation, attracting and retaining talent is crucial to enhancing passenger experience through human experience, alongside digitisation and automation. By offering a structured path into the aviation sector, Wilson James\u2019 programme opens doors for individuals who might not have previously considered a career in the field. It also serves as a springboard for apprentices, providing them with the skills and experience needed to either build a long-term career with Wilson James in passenger services or transition into roles within airline or airport organisations, or the broader aviation ecosystem<\/p>\n

Building a Centre of Excellence for Aviation Training<\/h3>\n

The launch of the Passenger Services Apprenticeship Programme for 18 local colleagues builds on Wilson James\u2019 QNUK accredited training programme for all PRM colleagues. Our focus on passenger experience is building through our aspirations to establish a world-leading centre of excellence for consumer experience training for the International aviation sector and beyond.<\/p>\n

\"\"<\/p>\n

By developing a continuous pipeline of talent through these apprenticeship cohorts, Wilson James aims to strengthen the UK\u2019s aviation sector, ensuring it remains competitive on the global stage. The combination of expert training, hands-on experience, and a commitment to excellence will create a workforce that is not only skilled but also adaptable, ready to meet the evolving challenges of the industry.<\/p>\n

A Bright Future Ahead<\/h3>\n

The launch of the Passenger Services Apprenticeship Programme at Heathrow marks a significant milestone for Wilson James, the Heathrow Academy, and the wider aviation industry. It\u2019s a bold step towards creating a more resilient, skilled, and passenger-focused workforce, one that will undoubtedly play a key role in shaping the future of aviation. As this first cohort embarks on their journey, they carry with them the hopes of an industry in transition, one that is looking to the future with confidence, innovation, and a renewed commitment to excellence. With initiatives like this, the future of aviation is not just in good hands\u2014it\u2019s in the best hands possible.<\/p>\n","protected":false},"excerpt":{"rendered":"

Empowering the next generation of aviation professionals with hands-on experience and expert training for passengers who require support, including those with reduced mobility. In a groundbreaking initiative set to redefine the way Passenger Assistance Services are delivered within Aviation and Transport, Wilson James has proudly launched its Passenger Services Apprenticeship Programme at Heathrow Airport. This […]<\/p>\n","protected":false},"author":8,"featured_media":23112,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2}},"categories":[66,8],"tags":[],"class_list":["post-23111","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aviation-training","category-aviation"],"jetpack_publicize_connections":[],"aioseo_notices":[],"yoast_head":"\nA New Flight Path: Wilson James Launches Passenger Services Apprenticeship Programme at Heathrow - Wilson James<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wilsonjames.co.uk\/a-new-flight-path-wilson-james-launches-passenger-services-apprenticeship-programme-at-heathrow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A New Flight Path: Wilson James Launches Passenger Services Apprenticeship Programme at Heathrow - Wilson James\" \/>\n<meta property=\"og:description\" content=\"Empowering the next generation of aviation professionals with hands-on experience and expert training for passengers who require support, including those with reduced mobility. 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