Welcome to Wilson James at JFK Terminal One
Here to Support Your Journey, Every Step of the Way
Travelling can be exciting, and it can also be overwhelming, especially in one of the world’s busiest international airports. At JFK Terminal One, Wilson James is here to make your journey easier, calmer, and more enjoyable from the moment you arrive.
We bring decades of experience supporting passengers requiring assistance in some of the UK’s largest airports. In 2025 we assisted 3.7 million passengers, providing a flexible, on-demand service that creates equity of choice for guests journeying through the terminal.
A Friendly Face in a Busy Terminal
Whether you’re arriving for the first time, travelling with family, or simply need a little extra help, our team is ready to welcome you. Our goal is to help every passenger feel confident, supported, and valued throughout their journey through Terminal One.
How We Help
Passengers Requiring Assistance Services
Everyone should be able to travel comfortably and with dignity. We provide personalized support for passengers who need assistance getting through the terminal, including:
- Wheelchair and mobility support
- Help navigating check-in, Security Check Point, and Customs and Border Protection
- Guidance for connections and onward travel
- Escorting to baggage claim, transport, or meeting points
- Support for passengers who require assistance to travel
Our staff are trained to offer reassurance and encouragement, with a calm and respectful approach that puts your comfort first.
Support through Customs and Border Protection
Our hosts are here to help you feel confident and informed as you make your way through Customs and Border Control by:
- Offering clear directions along the arrival route
- Supporting families and passengers who may feel unsure
- Providing a friendly presence during busy arrival periods
- Helping keep lines flowing smoothly and safely
Why Passengers Trust Us
We Put People First
Our service is built on empathy, patience, and understanding. We listen, we support, and we tailor our service to what each passenger needs.
We Bring Experience You Can Rely On
We’ve supported millions of passengers across major international airports. This experience ensures we’re prepared for any situation, big or small.
We’re Part of Your Journey
We’re not just here to move people through the terminal. We’re here to bring reassurance, clarity, and a sense of calm to every stage of your travel experience.
Your Journey Matters
Wilson James is proud to support the next chapter of JFK Terminal One. Whether you’re touching down in New York or taking off on a new adventure, our team is here to help make your journey a positive one.